Return & Exchange Policy for Zeeapparels
At Zeeapparels, we are committed to ensuring that you are fully satisfied with your purchase. If you need to return or exchange an item, please review our policy below for details on eligibility and the process.
Return Policy
1. Eligibility for Returns
•Items can be returned within 30 days of the delivery date.
•Items must be unused, unwashed, and in their original packaging, with tags intact and all original labels attached.
•Certain items, such as final sale or clearance items, are not eligible for returns. Please check product descriptions before purchasing.
2. Non-Returnable Items
•Items such as gift cards, promotional items, and clearance products are final sale and cannot be returned.
3. Return Process
•To initiate a return, please email us at [email protected] with your order number and reason for the return.
•Once approved, you will receive a return authorization and instructions on how to send your item back.
•Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect upon delivery.
4. Refunds
•Refunds will be processed within 5-7 business days of receiving the returned item. Refunds will be issued to the original payment method.
•Original shipping fees are non-refundable unless the return is due to a Zeeapparels error.
Exchange Policy
1. Eligibility for Exchanges
•Exchanges are accepted within 30 days of the delivery date for the same item in a different size or color, subject to availability.
2. Exchange Process
•To initiate an exchange, email [email protected] with your order number, item details, and the preferred size or color.
•If your requested item is available, we will reserve it and provide instructions for sending back the original item.
•Shipping fees for exchanges are the responsibility of the customer unless the exchange is due to a defective or incorrect item.
Defective or Incorrect Items
If you received an incorrect or defective item, please contact [email protected] within 7 days of receipt. Provide your order number and a photo of the item for verification. We will send a prepaid return label and arrange for a replacement or refund.
Important Notes
•Return Shipping Costs: The customer is responsible for return shipping fees, except in cases of errors on our part.
•Processing Time: Please allow up to 10 business days for processing returns or exchanges once we receive the item.
•Original Payment Method: Refunds will be credited to the original payment method. We cannot provide refunds to alternative payment accounts.
Contact Information
If you have any questions about our Return & Exchange Policy, please reach out:
Zeeapparels
276 Barker Rd #B, Lucasville, OH 45648, USA
Phone: +1 (323) 735-4811
Email: [email protected]
We value your satisfaction and strive to make returns and exchanges as seamless as possible at Zeeapparels. Thank you for choosing us for your shopping needs!